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CUSTOMER CARE

TERMS OF USE

GENERAL PRINCIPLES

We welcome you to our online store Botilia.gr, where the products of the company named "UMOBIT IT PRODUCTS & SERVICES”, with the distinctive title "Umobit SA", located at Lygourgou 235 C2, Kallithea , Athens, 998538240, Tax Authority FAE PIRAEUS, tel. +30 210 6835520, are for sale.

All promotional, display, sale, transfer, storage, delivery and return product services are displayed on the www.botilia.gr website as well as personal data protection and transaction security are subject to these terms of use, which we urge you to read before you navigate Botilia.gr and make your purchases.

Navigating Botilia.gr as well as making any transaction or communication with it or our company means the unconditional acceptance of these terms of use by you. In the event of a dispute or reservation of part or all of these terms, you may send your relevant e-mail to support@botilia.gr before you navigate or execute the transaction, otherwise acceptance of all terms by you is unconditional.

Botilia.gr reserves the right to modify, renew and/or discontinue temporarily or permanently all or the present terms of use of Botilia.gr services with or without prior notice to users/members/visitors. The user/member/consumer of Botilia.gr fully recognizes and accepts all of the above with the sole navigation and / or use of Botilia.gr services.

The visitor / user is responsible for accessing Botilia.gr's services, and access may require the payment of fees to third parties (eg Internet service providers, Internet billing). The visitor / user is solely responsible for paying the relevant fees. Also, the visitor / user is solely responsible for his personal equipment with the necessary technological means that allow him access to Botilia.gr services.

Botilia.gr is committed to ensuring the privacy of its visitors. These Terms of Use - Privacy Policy explain how to manage the personal data of visitors / users in accordance with the applicable legal framework [REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of individuals with regard to the processing of personal data personal data and the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) and any applicable laws thereon].

Each visitor / user is requested to accept the use of Cookies under the terms of this Policy, the first time they visit Botilia.gr. By using the site, and accepting this Policy, the visitor / user accepts the use of Cookies by Botilia.gr in accordance with the terms of this Policy.

All copyrights derived from Botilia.gr www.botilia.gr, belong to the company UMOBIT IT PRODUCTS & SERVICES SERVICES S.A.

 

REGISTRATION

Besides navigating Botilia.gr, all of its services are provided exclusively to members of Botilia.gr. For this reason, the visitor must register as a member of Botilia.gr (login) before sending an order request to our company.

The information requested during the member registration process at botilia.gr is: Name, Surname, email and a personal password. By using the latter two, the members' access to Botilia.gr services is confirmed.

If the visitor / user wishes to subscribe to Botilia.gr's service(s) agrees to:

a) provide true, accurate, valid and complete information about the personal data requested by Botilia.gr in all the relevant requests in order to access Botilia.gr’s contents and / or services;

(b) maintain and diligently update subscription information to retain them true, accurate, valid, up-to-date and complete. The registration details are necessary for the proper provision of Botilia.gr services to the users and maintenance / recovery of their account.

Written consent

The user/member by completing and sending the relevant form (either on the registration form or on the order form) with his/her personal information, also provides Botilia.gr written consent to use the information contained in the form(s) for purposes described in this privacy policy.

 

PROTECTION OF MINORS

 

The underage visitors/users of Botilia.gr are prohibited from accessing Botilia.gr’s services which might be considered unsuitable for minors and which cannot possibly be controlled by Botilia.gr. A warning alerting the visitors/users appears in any unit or service which might contain unsuitable/ offensive/ unethical material. If, however, underage visitors/users voluntarily elect to visit pages with unsuitable/ offensive/ unethical material, which cannot possibly be continuously monitored, Botilia.gr bears no responsibility.

 

MEMBER ACCOUNT 

 

Botilia.gr offers membership services to its users, following the completion of their registration procedure. As soon as the visitor/user completes the required registration procedure, he/she shall receive, by e-mail from Botilia.gr, confirmation of his/her personal access code (password) and the user name he/she has specified. The members are solely responsible for all the actions performed under their personal access code, their user name and their user account in general. The members agree to notify Botilia.gr immediately in case of unauthorized use of their user account and any effective or/and possible security violation. Moreover, the members are solely responsible for the cautious use of their user account and for logging out of their user account at the end of every session. Botilia.gr is not responsible for any harm or damage resulting from the inability of the members to respect and comply with the present terms.

 

SERVICE OPERATION

Botilia.gr reserves the right to modify and/or discontinue temporarily or permanently all or part of the Botilia.gr’s services with or without notice to users/members.

 

DURATION

 

The user understands and accepts that Botilia.gr reserves the exclusive right to suspend the use of the access codes to its services and/or suspend the content availability to users/members especially if they are deemed to have breached the spirit and letter of the present terms of use, as well as the services. 

 

GRANTING OF PERMISSION FOR ADVERTISING REASONS

 

The user who accesses Botilia.gr’s services for the purpose of uploading and/or posting information, data, texts, graphics, pictures, images, music files, videos, messages, accords permission at Botilia.gr for the period of time this content is part of Botilia.gr’s services, to use the space where the content was uploaded for advertising purposes. Furthermore, the user/member uploading and/or posting information, data, texts, graphics, pictures, images, music files, videos, messages, consents to the uploading and/or posting of advertisements from Botilia.gr on the relevant pages/services. Botilia.gr bears no responsibility for the communication between the user/member and third-party service providers advertised at Botilia.gr and for any possible transaction that may result from their connection.

 


DAMAGE/COMPENSATION

 

The user understands and accepts that he/she is solely responsible to compensate Botilia.gr and its collaborators for any legal dispute that might arise between the user and third parties, attributed to the content the user made available for uploading, posting or other transfer through Botilia.gr’s services.

 

 

ADVERTISING

 

Botilia.gr bears no responsibility for the communication between the user/member and third-party service providers advertising at Botilia.gr and for any possible transaction that may result from their connection.

 

 

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS

  

Apart from the explicitly mentioned exceptions (intellectual rights of third parties, partners and agencies), the entire content of Botilia.gr, including videos, images, graphics, pictures, designs, texts, the services provided, and generally all files of Botilia.gr, constitute intellectual property, registered trademarks, configurations, distinctive signs, and service marks of Botilia.gr and are protected by the relevant provision of the Greek Law, the European Law, and the international conventions and treaties. Therefore, none of them may be wholly or partially the object of sale, copy, modification, reproduction, reprinting, or be “uploaded”, transmitted or in any way distributed. The products or services referring to the electronic pages of the present gateway and bearing the marks of the respective organizations, companies, collaborating agencies, unions or publications, are their own intellectual and industrial property and therefore those agencies bear the relevant responsibility. The user understands and accepts that he/she is not granted the right to reproduce, copy, sell, or/and commercially exploit in any way part of or the entirety of Botilia.gr’s content. If the user acts in such a way he/she accepts he/she bears sole responsibility to compensate the aforementioned.

 

LIMITATION OF LIABILITY

Botilia.gr’s contents are provided “exactly as is” without any guarantee, expressed or in any way implied.

Botilia.gr does not guarantee that the pages, services, options, and contents will be provided uninterrupted, error-free, or that the errors will be fixed. In addition, Botilia.gr does not guarantee that either it or any other related site or the servers through which they are made available to the users/members do not contain viruses or other harmful components. Botilia.gr does not in any case guarantee the correctness, fullness, or even availability of the contents, services, options, or outcomes thereof

 

LINKS TO OTHER SITES

Botilia.gr does not control, and bears no responsibility for, the availability, content, personal data protection policy and confidentiality, quality, and completeness of the services of other websites and pages to which it directs you through links, hyperlinks or advertising banners to Botilia.gr. Botilia.gr must by no means be considered to embrace or accept the content or services of the websites and pages it refers to nor that it is in any other way connected to them.

 

COOKIES

Botilia.gr may use cookies to identify the visitor/user of certain of its services and pages. Botilia.gr and related applications use cookies.

The use of cookies by Botilia.gr is described in the Cookies Policy.

 

E COMMERCE

 

Botilia.gr offers its visitors/users the ability to purchase services and/or products through e-commerce applications, in accordance with the specific terms set forth therein and considering the protection of the personal information submitted for the use of these services. Botilia.gr bears no responsibility for the quality of goods acquired through the e-commerce applications and the transaction solely binds the visitor/user and the company offering the goods or services. Therefore, Botilia.gr cannot, in any case, be involved in any legal dispute that might arise as a result of this transaction. It is the user, as a prudent consumer, who has the responsibility to inspect the products and services provided to him, in all cases, and not the webpage.

 

In the event the e-commerce applications are effected between the users/members and Botilia.gr, Botilia.gr is obliged to comply to the Greek Government Directive Z1-496/2000 for the sale of goods from a distance and the provisions of Greek Law 2251/1994 for the Protection of the Consumers. Therefore, Botilia.gr is obliged to inform its prospective clients about a) the essential characteristics of the good and/or services offered, b) the price, c) the quantity and the shipping expenses, d) the value added tax, if it is not included in the price, d) the ways of payment, e) the delivery options, f) the duration of the offer or of the price offered and g) the right of withdrawal.

 

Botilia.gr can freely use and process the information collected during the user’s transactions, in order to record the trader’s buying interests and habits and proceed with new offers, unless the user/member of these services requests that no such offers are provided.

Access to Botilia.gr’s pages / services does not entail any additional cost beyond the applicable pricing regime for general Internet access as configured by the ISPs and is paid to them only.

 

ORDER

To purchase products through Botilia.gr's e-commerce applications, a member-client account is required, as defined above ("MEMBER ACCOUNT") defined.

The user prepares his order by adding the products he wants to buy to his "SHOPPING CART" by following the step-by-step procedure provided by Botilia.gr.

After being asked to confirm the order, the shipping address of the products and the mailing address of the document / invoice, he / she is asked to pay by selecting one of the appropriate ways of payment for the item sold and other costs.

The placing of an order constitutes a distance contract, applying the relevant legislative framework (Article 4 of Law 2251/1994, as amended and in force). Confirmation of receipt of the customer's order is required, which is carried out with Botilia.gr sending a confirmation e-mail to the e-mail address that he has provided to Botilia.gr upon his / her registration as a customer - member and when creating his/her account. This email includes (a) order products, (b) price, quantity, VAT, (c) way of payment and delivery and (d) withdrawal right.

This message can be stored by the consumer.

The requests and orders of the client will be archived by the company and kept in the record for as long as required by the applicable legislation on the keeping of books and data by traders (ΚΒS – P.D 186/1992).

 

WAYS OF PAYMENT

The payment method is selected by the user and includes payment with cash upon delivery, payment with credit/debit card or payment with bank deposit. Purchases through Botilia.gr are processed by a third party provider, a banking institution or a lawfully licensed payment service provider of the Bank of Greece. The payment process is based on the terms of the provider of the relevant services, whose website is redirected. The credit card that the visitor / user will use to pay for Botilia.gr services / subscriptions is charged only once and solely for the current transaction, unless the visitor / user has chosen to automatically charge their credit card when his / her subscription is renewed or the service in which he/she participates. Botilia.gr is not responsible for the terms of processing these transactions or the terms of use of personal data adopted by the above providers with whom cooperates to complete the transactions.

 

A. Payment by cash:

If the user / customer opts for a cash payment, payment of the order's products will be made by the user / customer at the time of delivery, with cash delivered to the courier's agent or to the Botilia.gr representative, who delivers the product and at a charge of two euros and fifty cents (€ 2.50) only for orders outside the region of Attica. 

For purchases and orders over 50 €, the customer is not charged with delivery costs if the order is delivered within the region of the Attica.

B. Payment by Credit / Debit Card

For payments made through a credit / debit card, the user / customer should follow the instructions he will find in this online store. The user / customer is solely responsible for the correct recording and the validation of the credit / debit card details. The credit card that the visitor / user will use to pay for services / subscriptions on the site is charged only once and solley for the current transaction, unless the visitor / user has chosen to automatically charge his / her credit card every time his subscription or the service, in which he participates, is renewed. Botilia.gr is not responsible for the terms of use of personal data adopted by the financial organizations with which it cooperates to complete the trade and / or any fault thereof.

Botilia.gr does not store the credit card details you enter when you place your order. Instead, he uses online credit technology in cooperation with VivaWallet to automatically approve the transaction. This means that Botilia.gr does not use the credit card details for any purpose as they are not visible, except for the first 4 digits of the card. Therefore, Botilia.gr is not responsible for the terms of use of personal data adopted by the financial organizations with which it cooperates to complete the transactions.

C. Deposit in Bank Account:

If you do not have a credit card and if you can not receive your products, you can pay for your order via bank account transfer. For your best service, please write the Order Code in the tranfer comment’s section. Then please send the deposit receipt via e-mail. The deposit must be completed within 48 hours after the order is completed, otherwise it is considered invalid. The deposit must be made to the account below.

Piraeus Bank

IBAN: GR73 0172 0370 0050 3706 1326 072

BICCODE / SWIFT: PIRBGRAA

(Beneficiary: Umobit, Products & Services)

If money is transferred from another bank, all additional costs must be charged to the sender (OUR option for eBanking transfers). Please make this selection when transferring, as your order will not be executed differently.

For purchases and orders over 50 €, the customer is not charged with delivery costs if the order is delivered within the region of the Attica.

 

PRODUCT DELIVERY

Order’s delivery method is selected by the user at the completion of the ordering process. Available delivery methods are:

Courier delivery

Delivery of the products to the user’s / customer’s address is carried out by a private courier company at the postal address the user / customer has declared at the stage of ordering. It is possible, within the Attica region, delivery can be made both by Botilia.gr's own means and by a partner.

The delivery cost within the Attica region is 3.5 € regardless of size and order weight, while orders whose value exceeds € 50, do not have shipping costs. For orders outside the region of Attica, cost is determined according to the weight of the products and is calculated at the last stage of completion of the order. The total weight of the products of each order is calculated automatically.

In the case of shipping outside the region of Attica in Greece, and if the order exceeds € 50, the shipping option “delivery with a Carrier Company” is activated and it’s the customer's choice. In this case, the customer does not incur any shipping costs from Botilia.gr. However, he/she is charged only with the transportation costs that will be determined by the Carrier Company and the amount is required to be paid directly to the Carrier upon delivery of the order.

Product delivery is completed within three (3) working days from the day of placing the order, unless otherwise specified on the product page. Botilia.gr will not be held responsible for the consequences resulting from a delay in delivery or loss of the package by the Carrier Company.

Store Pickup

Alternatively, the user / customer can collect his order from the Botilia.gr’s store, located at Lykourgou 235 C2, Kallithea, Athens, 17675. Prior phone call is required from customer to Botilia.gr, to confirm availability.

Store Pickup is free of charge.

Upon collection of the order, the user / customer must check that products correspond to the ones of their order and, if they do not, indicate any anomaly. Product returns will only be accepted for products in their original conditiona and with their original packaging.

All the above prices include VAT. Once your order is placed, you will automatically be notified via email with the analysis of your order.

 

PRODUCT INFORMATION

 

Botilia.gr makes an effort to be as precise as possible with respect to product information appearing in the e-shop pages. However, the photographs depicting the products are indicative and Botilia.gr cannot be held responsible in case the characteristics or other relevant content of products sold through it are inaccurate, incomplete, not updated, or in general with mistakes which cannot be foreseen or have occurred unintentionally or because of interruptions in the operation of Botilia.gr for reasons of force majeure.

In addition, Botilia.gr bears no responsibility with respect to defective products included in Botilia.gr or/and untrue information submitted by suppliers. The responsibility shall only be borne by the suppliers.

 

 

PRICES

 

The prices mentioned at Botilia.gr are in euros (€) and include VAT. Botilia.gr reserves the right to amend the prices of the products sold through the e-shop at any time, but commits to apply the prices mentioned at Botilia.gr at the moment the order is placed.

 

AVAILABILITY

 

Botilia.gr shall take all reasonable steps to ensure that all the products appearing and being sold through the e-shop are available at any given time. However, in the event a product appearing to be in stock is in fact out of stock, Botilia.gr shall contact the user/client by e-mail within two (2) working days from the receipt of the order informing him/her of the date the product shall be made available.

 

WITHDRAWAL

 

The user/client has the right to withdraw, without explanation, from the long distance contract he/she entered into with the e-shop within sixty (60) calendar days from the day of receipt of the product(s) ordered.

PRODUCT RETURNS

If a user/client receives a product that does not correspond to his/her order as that was detailed in the confirmation e-mail sent by Botilia.gr containing the order details, then Botilia.gr is responsible to forward to the user/client the correct product after the user/client returns the product sent by mistake. In any case, the user is responsible to return the product mistakenly sent to him intact, that is in its original condition and packaging. In the event the client does not return the product he/she mistakenly received in its original condition, then the client shall be charged with the cost of the product.

If, upon receipt, it is established that a product(s) is (are) faulty, Botilia.gr is responsible to replace it (them). The user shall inform Botilia.gr either with a phone call at 211 8508688 or in writing, by sending an e-mail at info@botilia.gr. The faulty product(s) must immediately be returned to Botilia.gr as the user/client’s proof of claim. Shipping expenses pertaining to the return of faulty products as well as the shipping costs relating to the replacement of these faulty products, shall be borne by Botilia.gr. If it is proven that the product(s) bears the fault attributed to it by the user/client, Botilia.gr must proceed either with the replacement of the faulty product(s) or with the refund of the money paid by the user/client within five (5) working days from the receipt of the faulty product(s) by Botilia.gr.

In case the products are returned for reasons attributed to the client’s fault or negligence, then the user/client shall be charged with the new, additional shipping costs.

Any discrepancy (faulty products, receipt of product different from the one ordered) must be declared by the user/client upon receipt, on the receipt slip.  

 

SECURE TRANSACTIONS

Botilia.gr recognizes the importance of electronic transaction security and has taken all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information, related to user's personal information, is kept confidential.

Botilia.gr uses SSL, with up to 256-bit encryption, for secure online trading. This encrypts all your personal information, including your credit card number, name and address, so they can not be read or changed when they are transferred to the Internet.

SSL (SecureSocketsLayer) has been established globally as the most secure protocol for website certification for network users - and for encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by sending the software and decrypted by accepting the software, thereby protecting personal information during transport. Additionally, all information sent by the SSL protocol is protected by a mechanism that automatically verifies whether the data has changed during transport.

User data (name, occupation, e-mail address, home address, etc.) and transactions of users of the e-shop are treated as confidential, as in any usual transaction in a store. Users in providing their data in the course of their transactions, as hereto, are informed by Botilia.gr and agree and accept the processing of these data in person, for reasons of regular and easy transaction between the parties, as well as the transmission of these elements to the recipients whom they will specifically identify and are the employees and additions of the company in the course of the elaboration of the contract drawn up. Also, the existence of the right of access and the right of reaction of articles 12 and 13 of Law 2472/1997 is hereby notified.

Οnly authorized employees have access to transaction information and only when necessary, e.g. to handle orders. Otherwise, Botilia.gr commits not to disclose the details of its customers and transactions unless it has a written authorization from them or it is imposed by a court decision or a decision of another public authority. Personal data declared at the Botilia.gr online store are used exclusively by or collaborated with it for the purpose of supporting, promoting and executing the transaction relationship. All documents and electronic data exchanged between the parties in the sale will be held by Botilia.gr. The customer can access them if he/she so wishes, following all procedures provided by Greek law.

 

 

SERVICES AND PAGES OF PERSONAL NATURE AND CONTENT

 

The user understands and accepts that Botilia.gr may adopt new terms of use for its services, including the time limits that e-mails, forums, user pages or/and any other content posted or/and published by the user/member at Botilia.gr. The users/members understand and accept that Botilia.gr reserves the right to deactivate e-mail accounts at any time and without penalty. In this case, users/members will be notified to receive their saved data, within a specific time frame. Notification will be sent both with an e-mail and a post at Botilia.gr. In case users/members don’t exercise their above stated right, data will be deleted entirely and permanently.

 

DATA COLLECTION AND USE

 

Botilia.gr collects personal data a) when the visitor/user subscribes to its services, b) when the user uses Botilia.gr’s products and/or services, c) when the user visits its pages and/or enters its promotional/advertising programs and d) when the user takes part in contests. The personal information obligatorily collected are: for registration, First name – Last name – Age – Email address, whereas for placing an order, First name – Last name – Email address – Telephone number – Street address – Zip Code – City – Country.

 

It is possible that the following types of personal information might be collected, stored and used:

 

(a) Information relevant to the visitors’/users’ computer, their visits and activity, at Botilia.gr or in related applications (including their IP address, their geographic location, their browser type and edition, its operating system, its referral source, the duration of their visit, the pages read and the browsing routes in the website or related applications).

 

(b) Information provided during their registration at Botilia.gr or in related applications (including their e-mail address).

 

(c) Information provided during the completion of their profile at Botilia.gr or in related applications (including: their name, their profile pictures, their gender, their date of birth, their marital status, their interests and hobbies, educational details and career track).

 

(d) Information provided at Botilia.gr for their registration as subscribers to news, updates and newsletters of Botilia.gr, via e-mail.

 

(e) Information provided at Botilia.gr, using the services provided in the website or in related applications (including the time, frequency and way of use of the services).

 

(f)   Information related to the purchases of products / services / products and/or services of Botilia.gr or other transactions effected through Botilia.gr or through related applications (including their name, their address, their telephone number, their e-mail address and information regarding their credit card).

 

(g) Information they publish/upload at Botilia.gr or related applications with the purpose of it being published on the internet (including the user name they have established, their profile pictures and the content of their posts/uploads).

 

(h) Information included in, or connected to, any communication forwarded to Botilia.gr, or forwarded through Botilia.gr or through related applications (including the content of the communication and the metadata connected to the communication).

 

(i)   Any other personal information they choose to send to Botilia.gr, and

 

(j)   Provision of details related to other information collected.

 

Prior to disclosing third party personal information at Botilia.gr, the user must have the consent of this person/party both for the disclosure and for the processing of his/her personal data, in accordance to the present Policy.

 

Personal information provided through Botilia.gr, or related applications, shall be used for the purposes outlined in the present Policy or at Botilia.gr’s relevant pages or in related applications.

 

Botilia.gr might use the user’s personal information:

 

(a)     For the administration of Botilia.gr or related applications and business

 

(b)     To personalize Botilia.gr or related applications for the user

 

(c)     To enable the user to use the services available at Botilia.gr or related applications

 

(d)     To forward goods purchased through Botilia.gr or related applications to the user

 

(e)    To forward statements, invoices and payment reminders to the user, and collect payments from user/member

 

(f)      To forward non-marketing commercial communications to the user

 

(g)     To forward to the user email notifications he/she has specifically requested

 

(h)     To forward Botilia.gr’s email newsletter to the user, if he/she has requested it (the user can inform Botilia.gr at any time that he/she no longer wishes to be subscribed to it)

 

(i)      To forward to the user marketing communications relating to its business (or the businesses of carefully-selected third parties) which might be of interest to the user, by post or, if the user has specifically agreed to this, by email or similar technology (the user can inform Botilia.gr at any time that he/she no longer wishes to receive notification of promotional activities)

 

(j)      To provide third parties with statistical information about its users (but those third parties will not be able to identify any individual user from that information)

 

(k)     To deal with enquiries and complaints made by, or referring to, Botilia.gr’s users or related applications

 

(l)      To maintain Botilia.gr or related applications secure and to prevent fraud

 

(m)    To verify compliance with the terms and conditions governing the use of Botilia.gr or related applications (including monitoring private messages sent through Botilia.gr or through the private messaging service of related applications).

 

If the user submits personal information for publication at Botilia.gr or related applications, these shall be published and the information shall be used in accordance with the permission granted by the user.

 

The Privacy Settings can be used to limit the publication of the user’s information at Botilia.gr or related applications, and can be adjusted using the privacy controls at Botilia.gr or related applications.

 

Without the explicit consent of the user, his/her personal information shall not be provided to any third party for the purpose of their or any other third party's direct marketing.

 

Botilia.gr shall give the payment services provider only the information necessary for the processing of payments the user makes through Botilia.gr or related applications, for the refund of such payments and for dealing with complaints and queries relating to payments and refunds.

 

Newsletter: With subscription to newsletter, users/members accept to receive exclusive updates and information for the most important news, deals and offers on Botilia.gr’s products.

 

PERSONAL DATA CORRECTION AND/OR DELETION

 

Botilia.gr grants its users/members the right to delete their personal data, correct and/or update their personal data, and/or deactivate their subscription at any given time, by forwarding a relevant e-mail message to Botilia.gr.  

 

PERSONAL DATA DIFFUSION AND DISCLOSURE

 

Botilia.gr commits not to proceed to the sale, lease, or by any means diffusion and/or publication of Botilia.gr’s visitors’/users’/members’ personal data to any third party.

 

Botilia.gr can disseminate its visitors’/users’/members’ personal data to third parties, legal and/or natural entities, only if:

 

• it has the explicit consent of the visitors/users to diffuse their personal data.

 

• The dissemination of personal data to legal and/or natural entities collaborating with Botilia.gr is made necessary in order to meet the desires and/or orders of the users. The legal and natural entities that collaborate with Botilia.gr have the right to process the personal data that Botilia.gr users/members submit to it only to the extent absolutely necessary in order to provide support to Botilia.gr.

 

• It is made imperative for the compliance to the relevant provisions of the law, as well as with the competent authorities and only those.

 

Botilia.gr may reveal the user’s personal information to any employee, executive, insurance broker, professional advisor, agent, supplier or subcontractor to the extent reasonably necessary for the purposes outlined in the present Policy.

 

Botilia.gr might reveal the personal information of the users:

 

(a) To the extent obligatory by the law

 

(b) In connection to a current or prospective legal proceeding

 

(c) To strengthen, exercise or protect its legal rights (including the provision of information to third parties for the avoidance of fraud and the containment of credit risk)

 

(d) To the buyer (or prospective buyer) of any activity or asset it intends (or considers) to sell

 

(e) To any individual who reasonably believes he/she may apply to a court or other competent authority for the disclosure of that personal information where, in Botilia.gr’s administrators’ reasonable opinion, such court or authority would be reasonably likely to order the disclosure of that personal information.

 

Apart from the occasions stipulated in the present Policy, Botilia.gr shall not provide third parties with personal information of its users.

 

INTERNATIONAL DATA TRANSFERS

 

Information collected by Botilia.gr may be stored, processed in and transferred between any of the countries Botilia.gr operates in, with the purpose of enabling the use of the information in accordance with this policy.

 

Information collected by Botilia.gr may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

 

Personal information published by the users on Botilia.gr or related applications or submitted for publication on Botilia.gr or related applications might be made available, via the internet, around the world. Botilia.gr cannot prevent the use or misuse of such information by others. In any case, the transmission to third countries will be according to the conditions of the Regulation (ΕΕ) 2016/679 and any other executive Greek law, and with full compliance to what the law states.

The users expressly agree to the transfers of personal information described in this section.

 

RETAINING PERSONAL INFORMATION

 

The present section sets out the data retention policies and procedures, which are designed to help ensure that Botilia.gr complies with its legal obligations in relation to the retention and deletion of personal information.

 

Personal information processed by Botilia.gr for any purpose or purposes shall not be kept for longer than is necessary for the fulfillment of that purpose or those purposes. Botilia.gr retains personal data for six months after user/member has deleted or deactivated her/his account.

 

Notwithstanding the other provisions of this section, Botilia.gr shall retain documents (including electronic documents) containing personal data:

 

(a)     To the extent that it is required to do so by law;

 

(b)     If Botilia.gr’s administrators believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

 

(c)     In order, Botilia.gr, to establish, exercise or defend its legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 

SECURITY OF PERSONAL INFORMATION

 

Botilia.gr commits to protect all users’ personal information. Botilia.gr uses various technologies and safety procedures to protect personal information from unauthorised access, use or publication. For example, we save provided personal data in restricted computer systems, which are in controlled installations. When we transmit sensitive information (such as your credit card number or password) through the Internet, we protect them with encryption, such as the protocol SecureSocketLayer (SSL).

If a password is used to protect your account information and personal information, it is your responsibility to keep your password confidential. Do not disclose this information to anyone. If you share a computer with another person, you should always log out before leaving a location or service to prevent access to your information from downstream users.

The user acknowledges that sending information over the Internet presents inherent security concerns and therefore Botilia.gr can not guarantee the security of the data being trafficked through it.

 

USERS’ RIGHTS

 

The user may instruct Botilia.gr to provide him/her with any personal information concerning him/her, in Botilia.gr’s procession; provision of such information will be subject to the supply of appropriate evidence of the user’s identity (for this purpose, the administrators of Botilia.gr usually accept a photocopy of the user’s ID card certified by a solicitor plus an original of a utility bill showing the user’s current address).

 

Botilia.gr may withhold personal information requested by the user, to the extent permitted by law.

 

The user may instruct Botilia.gr at any time not to process his/her personal information for marketing purposes.

 

In practice, the user shall usually either expressly agree in advance to the use of his/her personal information for marketing purposes, or Botilia.gr shall provide him/her with an opportunity to be exempted from the use of his/her personal information for marketing purposes.

 

RIGHTS RELATING TO PERSONAL DATA PROCESSED BY 

 

We hereby notify you that you have the right:

            Access your data,

            Correct your data in case of inaccuracy,

            Deleting your data in specific cases,

            Restrict your data processing,

            Opposition to processing your data,

            Forward your data to another company,

            Complaint with the Personal Data Protection Authority in case of an unfortunate violation of your data.

Botilia.gr will review and respond to your requests within one month of receipt, and this deadline may be extended by a further 2 months if further time is required.

 

Personal Information Manager

The person responsible for the collection and processing of your personal data ("Process Manager") is Nicoleta Sousoni, based on the applicable law.

 

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